Customer Complaints Procedure

Our aim at Evolve is to ensure that all our customers receive an excellent service from us and we hope that you never have any cause for complaint. However, if there is a part of our service that you are not happy with please do let us know so that we can work with you to put it right.

Making a Complaint

Firstly, please get in touch with the person you have dealt with so that they can look into your complaint and try to resolve it for you.

If you remain dissatisfied, then please email and we will investigate your complaint further and provide you with our final response.

Our Response

We will acknowledge receipt of your complaint within 3 working days.

After a full investigation, we will respond formally in writing within 15 working days.

If you are still not satisfied after you have received our final response (or more than 8 weeks have elapsed since the complaint was made) you can request an independent review from The Property Ombudsman without charge.

You must submit your complaint within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through our in-house complaints procedure, before being submitted for an independent review.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP.

Tel: 01722 333 306