Urgent assistance when you need it most

Report an emergency out-of-hours repair

In the event of an emergency outside of normal hours, please call our office number 01937 221401 and select option 1*, which will divert you to a member of the Evolve team who are authorised to arrange for a contractor to attend to emergency repairs out of normal office hours.

Where the problem is not an emergency, you should either report the repair online, or wait until our office is next open.

Please note a genuine emergency represents either an immediate danger to your safety and/or an issue which might cause additional, unnecessary damage to the property if not attended to immediately.

*except where you have been advised that the property has a British Gas service contract (or similar) in which case you should contact them.  British Gas are on 0845 9500 400.  

Examples of genuine emergencies:

• Gas leaks: If you can smell gas or suspect a gas leak, you should leave the property immediately and call National Grid on 0800 111 999
• Water leaks: In cases where severe water leaks or burst pipes that cannot be contained or stopped by turning off an isolation valve or stop tap
• Break ins which require doors and/ or windows to be secured
• Total loss of heating or hot water in extreme weather conditions
• Electrical Faults: Any electrical issues that pose a risk of fire or electrical shock are considered emergencies
• No water: Call Yorkshire Water on 0345 1242424

Provide essential details

When you call our emergency out-of-hours service, please be prepared to provide the following details:

• Your name and contact number.
• Your property address, including any specific unit or apartment number.
• A clear and concise description of the emergency issue.
• Any immediate actions you have taken to contain the situation (e.g. turning off utilities).

Await Assistance

Once you have reported the emergency, our emergency response team will take immediate action. They will assess the situation and, if necessary, dispatch a qualified contractor to address the issue as quickly as possible. You will be kept informed of the progress, and we will provide you with an estimated time for resolution.

Our priority is your safety and the security of the property. We will ensure that the necessary repairs are carried out to make the situation safe and secure.

Conditions of use

This service is available for genuine emergencies which cannot wait until our office opens. Tenants have an obligation to assess whether the issue is a true emergency. 

If a repair is logged as an emergency and later deemed to be something that could have been dealt with during normal working hours, then the cost of the call out can be passed back to the tenant.

We do not want you to take risks with your personal safety so if you are unsure, please contact a member of our team who will discuss the issue with you and provide further advice before instructing a contractor to attend.